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Physician Angel Investors: Know the Difference Between End User and Customer in Healthcare Startups

May 06, 2025 .

Physician Angel Investors: Know the Difference Between End User and Customer in Healthcare Startups

Physicians entering the angel investing world bring a unique and valuable perspective to healthcare startups—especially when it comes to evaluating the realism of pro forma financials. But to maximize that value, it’s essential for physician investors to look beyond the clinical utility of a solution and carefully assess the financial mechanics behind adoption. One of the most overlooked—and consequential—misunderstandings in early-stage healthcare companies lies in the confusion between the end user and the customer. In healthcare, the end user is often the clinician—someone like you. But the customer, the one actually paying, is usually a hospital, health system, or payer. Startups frequently assume a short sales cycle based on clinical enthusiasm, underestimating the bureaucratic and budgetary realities that govern institutional procurement. This disconnect doesn’t just affect adoption timelines—it directly skews financial projections. Physician investors should look closely at how these delays are—or are not—accounted for in a startup’s accounts receivable (AR), accounts payable (AP), and working capital projections.

For example, if a startup expects a hospital to become a paying customer within 60 days of product launch, but actual hospital procurement and implementation take 6–12 months, then revenue projections are likely overstated and cash flow expectations misaligned. These delays should be reflected in extended AR cycles or a working capital buffer, but too often they’re ignored or underestimated.

This is where a physician’s inside knowledge can be pivotal. You’ve likely lived through EHR rollouts, formulary changes, or device adoption delays. That insight can anchor a more realistic understanding of sales timelines and validate whether a startup’s financial model properly captures the lag between clinical acceptance and financial conversion.

As a physician angel investor, your role isn’t just to assess clinical validity—it’s to help ground business assumptions in the operational reality of the healthcare system. By ensuring the difference between end user and customer is properly modeled in the pro forma—and that procurement delays are reflected in AR/AP—you can both protect your investment and support more financially disciplined startups.

 
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